Monthly Archives: September 2010

Web Application Development Methodology

Filed under Webmaster Info

The methodology is in ways that are routinely used by a person in completing a job. That’s according to my understanding. The word methodology widely used in project management. Because the project’s success is also determined by the selection methodology will be used in the project. Likewise in our web application development projects require the appropriate methodology to generate a web application as desired.

In the world of software engineering, most classical methodology consists of 5 phases, namely:

1. Phase tracking requirements or needs, at this stage we seek to know exactly what is needed, the purpose of an application development project, and what the desired results.

2. Phase analysis, at this stage based on the search results needs then we will decide what applications you want to create, features what is necessary, the possibility of problems we face, what we need in the process of development, etc.

3. Design phase, at this stage we will make a plan or design of the application to be made based on the results of previous analysis. For example, based on the results of our analysis will make the application with some features, well we need to design a database table which is roughly required for these features. Also in accordance with the results of our analysis makes the display of the application. Structures like how the applications needed, what functions will be created, etc.

4. Phase of development, stages of implementation results of the analysis and design. At this stage we would write code-based programs that had been planned earlier in the design phase. At this stage also be tested against a function of whether they have been running as desired.

5. Installation phase, after ensuring that all functions have been operating well and has met the desired criteria in the requirements phase, the application will be the setup on the server or computer that will be used to run this application.

Phase above is the standard phase is dynamic. It is not always passed every phase will be abandoned. Sometimes we need to return to the previous phase to correct existing deficiencies. Several phases have also combined for simplicity or separated for more details.

Trellis Desk, web applications for help desk and technical support

Filed under Webmaster Info
Tagged as , , ,

In large companies where there are tens or more employees then absolutely necessary technical support or help desk that handles certain parts. Manual system is in which the request for support by telephone and then recorded on the form will increase the workload of technical support section. Required application is that can either work automation technical support section for receiving and tracking requests for technical support or more popular with tech support. One application is good enough is Trelis Desk Accord5 output.

Feature
Trelis Desk has a feature that is quite complete as a help desk application that can help simplify the job of technical support. Here are some features of the application Trelis Desk:

* Distribution of tickets by department
Multi-department Desk Trelis feature With this feature, all departments can receive support request and not closed for the IT course. For example, Supply Chain Management department who deal with inventory of goods and circulation of goods can use this application to handle the demand for goods from other departments or branch offices.

* Priority ticket
Tickets can be created and be given priority if the ticket is important or indifferent. Thus the part that receives a ticket can provide appropriate support to priority of importance. Read More »